On the coldest day of the year, Pyramid was the first company able to attend. I was impressed by their equipment and professional knowledgeable staff. I really felt everyone I dealt with at Pyramid was sincere and empathetic to my situation. The service person explained everything and all of our options. I highly recommend them and will be using them again in the future.
20:56 05 Feb 19
Very fast and friendly service. Every time I’ve called for service they never disappointed me. I highly recommend them. I will be a lifelong customer
18:30 19 Jan 19
I had a malfunctioning furnace which another company could not figure it out and recommend to replace it.I called Pyramid and asked them to take a look at it on a Sunday afternoon. The technician showed up pretty fast and did a great job to find out the root cause of the problem and fixed it properly.It was quick, professionaland honest service.Highly recommend it.
00:11 14 Jan 19
we had Derek from pyramid come in and help us out with our furnace. we did an emergency call and he was at our house within the hour. not only did he provide us amazing service; he also explained everything we would need to know for the future. I am beyond impressed with pyramid heating and will furthermore be using them for all of my heating and plumbing.
22:17 30 Dec 18
Had water at the bottom of the furnace. Service Tech (Miguel) was here within a couple hours, as promised. Took some time to sort out the issue as it was a bit of a mystery where it was coming from. Originally thought it might be heat exchanger and provided pricing for replacement, though he still wasn’t positive that was it. He advised us to watch it for a few weeks to make sure we actually did need it, and wasn’t really pushy for the work. When reconnecting everything he noted a corroded copper fitting in one of the drain pipes that is likely the problem. Swapped that out and hopefully saved us a new heat exchanger. Have no complaints about Pyramid and would gladly use them again. I also really liked that they offered to set it up over text message. I found that easiest and gives me a record of the info I provided.
00:44 23 Dec 18
Service was quick and thorough. The staff was friendly and accommodating. Their prices were more than competitive and they went the extra mile to have our furnace fixed and running quickly.
23:19 21 Dec 18
Very professional, prompt and clean.From my initial meeting with Dustin to the end of the install, Pyramid Heating's staff were concerned with making the process as painless as possible.They arrived on time, worked throughout the day and cleaned up completely before they left.All cleanup of old furnace and piping was taken care of by them with no mess left in the yard.I would definitely recommend Pyramid Heating to everyone I know.
02:34 19 Dec 18
Fantastic homegrown company that strives to maximize customer satisfaction with current and existing customers!
15:49 15 Dec 18
We are always extremely pleased with the customer service, price, value, workmanship, and professionalism from Pyramid. Now it’s easier than ever to reach them by sending a quick text message. Will continue to use them for all of our plumbing and heating/cooling needs.
15:45 15 Dec 18
Outstanding service. Knowledgeable and friendly staff who arrived on time. The work was done in the time that was promised and the new furnace runs fantastic! We will be happy to use them again and would recommend Pyramid to anyone.
21:48 11 Dec 18
These guys are all stars.I had multiple quotes to have my AC replaced. Not only did Pyramid beat my other quotes, but they were super fun and friendly guys and they left not a trace behind. From the sales people to the installers, I was impressed. I will continue to use them everytime.
13:05 10 Oct 18
From Miguel who came down late on a weekday to give my house a once over to making the extra effort to secure a better deal to Cam and his buddy who did the install, Pyramid are pros through and through.
20:39 26 Sep 18
Absolutely will recommend you to my family and friends. Had a great experience doing business with you. So happy with the outcome of your work in our new AC unit. Thanks to Mike, Miguel, Cam and Brandon. More power to your company!
03:06 16 Aug 18
I had them down in less than two hours and Miguel was the most helpful and friendly guy I could have ever hoped for! He took the time to explain things and checked everywhere else for potential leaks. I will be definitely using this company for all my heating and plumbing needs! A+++!!! ( Thanks Rebecca!!)
16:23 28 Jun 18
Had a small but complicated HVAC retrofit completed in the home. They presented a fair and transparent quote and completed the job on schedule as discussed. Upon discovery of a small discrepancy in performance they returned and fixed the issue without hesitation. I would recommend this company to my family and friends.
13:39 28 May 18
I have nothing but good things to say about Pyramid Plumbing and Heating. We needed a furnace quick and from sales to installation they came through for us. The installers did a great job and explained how everything worked and also cleaned up everything. Great job!!
20:49 26 Apr 18
We have been in our house for a few years now. You know when you move into a new house and get 1000 surprises? Well I think I would have had an aneurysm if I didn't have the help of pyramid plumbing and heating. The manager Dustin was always helpful, calming and knowledgeable. He has helped solved AC leaking issues, furnace overheating issues, and issues with my air conditioner getting blocks of ice around different areas. Each time he knew what to do, how to fix it fast and it never costed us a second mortgage lol. We've since had other employees of the company servicing our furnace. Miguel was amazingly friendly, and professional. He even put up with my three overbearing small dogs and 15 month old tearing around the upstairs lol. We couldn't be happier having this company helping us out all the time. I will be calling for any plumbing issues in the future. We've had other companies come in and try to take advantage of us, so glad we found people we can trust. Thanks so much Pyramid.
16:46 16 Feb 18
Excellent service. This company came recommended from friends of ours and their service was fantastic. Dustin was great and he guided us through the Hydro loans easily. Install went smoothly and quickly. Everyone we dealt with was professional and understanding. Our new furnace and hot water tank look great and we are excited to get our AC installed this spring. Thanks!
21:51 12 Feb 18
Fast and professional service right from the estimate to the clean up. Everything well explained to us. Couldn’t recommend them more.
22:30 09 Feb 18
I had a 2001 furnace that always crapped out in the coldest days every year! Finally decided to upgrade and called for quotes... Dustin made Pyramid Plumbing and Heating the easy choice. Explained everything, offered the best product for our heating needs, best warranty coverage, free filters for a year, made the hydro financing a breeze and the installation guys were great! Love my new furnace, temperature feels more even, no more hose required for the AC, Wi-Fi thermostat compatible with my phone...and mostly the peace if mind knowing were "good to go" and if by chance there is a problem, Pyramid has us covered!
15:57 17 Jan 18
This company is professional, efficient, reasonably priced, and they stand behind their work. When we needed help, we placed a service call and someone was at our door within an hour! Can't recommend them enough.
14:44 11 Jan 18
Ive never used Pyramid Heating before.Pyramid Heating helped me out in a huge way.Call the 24hr line on one of the coldest nights of the year.Spoke to Mike in the early morning about 130am . He walked me through a few trouble shooting methods over the phone with no obligation.Unfortunately it was bigger issue. He offered to have a technician show up right away. I declined as i needed sleep and risked the cold night. I explained that i worked in the morning, he assured me that Migel the (Furnace Whisperer) would be there at 730. Miguel showed up as promised..725am He was able to diagnose the problem with no parts required. He explained what was wrong in detail. For anyone that reads this...have your furnace serviced and checked every fall. Big problem with no heat. Small maintenance issue (part needed cleaning).Would i recommend this company? ABSOLUTELY! Very professional, courteous, and fair.I hope i wont need them again until fall time for my furnace check up. I would not hesitate to use their services again.Big thanks to Mike and Migel!!Happy New Year!!
15:28 30 Dec 17
Boxing Day, my 8am call was answered and I had a call back within minutes. Miguel was at my home within an hour. This type of service is absolutely invaluable. I am happy to support my local businesses as well, I would recommend Pyramid to anyone!!
16:27 26 Dec 17
What an exceptional experience from my first contact to schedule a quote, planning and furnace installation. I was very impressed to get a next day appointment for a quote when I first contacted Pyramid via their chat feature. My quote was promptly provided with no pressure from them to make a quick decision. My installation was not just a swap of a furnace but included it to be relocated and new duct work installed and vents moved. The entire team fully explained the planning and installation process and answered all my questions when I had them. They are a very professional and customer service focused team I am more than happy to recommend. I look forward to working with them again when it's time to install my new A/C unit.
17:53 24 Dec 17
This is for the testimonials. Just had our furnace cleaned and serviced by Mike. I am so impressed with the promptness, the service and the results. I am recommending Pyramid on all of my Facebook pages. A fantastic job, we have heat, and we will be booking for servicing in April for the furnace again and the A/C. Thank you so much for braving my messy, messy house (I have two adult boys, what can I say?) and being able to accommodate our available time. I highly recommend them. > Val Surbey,> In the Maples
15:45 27 Nov 17
Informative sales person explained to me my options without any hogwash. Furnace installation guys did a good job. Overall a good value. No surprises.
17:36 23 Oct 17
Excellent experience with Pyramid Heating and Air Conditioning. From the initial inquiry to the finished job, we were pleased with the service we received! Highly recommend!
21:33 24 Jul 17
For the second experience with pyramid I'm again very impressed. Price was great for my new central air unit. The techs were on time and friendly and answered all my questions. Highly recommend!
19:30 10 May 17
I had a very positive experience with Pyramid Plumbing and Heating. Mike was wonderful to deal with. He and his company provided quality customer service. Mike was available at any time through out the day and evening as well as on weekends to answer any questions I had. They were very accommodating, they work on my schedule and time frames. They gave me a date for the furnace installation and were not able to do it for that date, so when they changed it, they offered me an additional service at no cost for the inconvenience. I was very happy with their service !!
kittykatlover thinking out loud
18:22 06 Dec 16